Review Generation
The problem
Google reviews are the #1 factor in local search rankings. More reviews = higher on Google = more organic leads. But most contractors forget to ask, feel awkward asking, or don't have a system. The ones who do ask usually do it at the wrong time.
How HomeBase solves it
After you mark a job as completed in HomeBase, the AI automatically sends a review request to the customer. But not immediately — it waits for the optimal window (typically 2–4 hours after completion, when the customer has had time to appreciate the work but it's still fresh).
What the customer receives
A simple, friendly text: "Thanks for choosing [Your Business]! If you had a great experience, we'd really appreciate a quick Google review — it helps other homeowners find us. Here's the link: [one-tap Google review link]" One tap takes them directly to your Google review page with the 5-star rating pre-selected.
Smart follow-up
If they don't leave a review within 48 hours, one gentle reminder goes out. That's it — no nagging. If they leave a review, the AI detects it and sends a thank-you message. If they leave a negative review, HomeBase alerts you immediately so you can address it before it damages your reputation.
Review response automation
HomeBase also monitors your Google Business Profile and responds to reviews automatically. Positive reviews get a personalized thank-you. Negative reviews get a professional, empathetic response while immediately notifying you to take action. This shows potential customers that you're active and responsive.
The result
Businesses using automated review requests see 3–5× more Google reviews within the first 3 months. This compounds — more reviews mean higher rankings, which mean more organic leads, which mean more jobs, which mean more reviews. It's a flywheel that HomeBase runs for you.
Ready to stop losing leads?
Join the waitlist. Launching soon on iOS & Android.